Please refer to the frequently asked questions below.  If you cannot find the answer to your question below then please visit our contact page, and send us your question.

For software technical questions please visit our support page.

Our payment process is dealt with by Regsoft.com, who give our customers various payment options.

Regsoft.com accepts the following major credit cards:

• Visa

• MasterCard

• American Express

• Discover/Novus

• Eurocard

• Eurocheques

and orders using the the following methods:

• Online payment

• By telephone - US Toll-Free

• Purchase Orders

• Fax Orders  - US and UK fax numbers

• Mail Orders - check payments are accepted

For more information about online payments please visit www.regsoft.com.

Some people may prefer not to use online payments, and there are other options available:

• Direct purchase - for customers visiting Bangkok.

• Direct bank transfer - this depends on the customer's bank, but is especially practical for customers who have a Thai bank account.

• Further information is available on request.

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RegSoft.com provides secure, encrypted transactions through its partnership with Thawte.com.  Please visit www.regsoft.com to learn more about their Secure Purchasing Environment.

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We hope that you will be completely satisfied with our software, and the ongoing upgrades that support it.  However if you are not happy with it, you may return the CD-ROM to us within 60 days of purchase and receive a full refund.  The address to return the CD-ROM to is (postage costs to be met by the customer): 

On receipt of the CD-ROM in its original condition and packaging, Learn-Thai.Com will authorise a full refund to the customer.  This will be paid back to their credit card.  To help us provide and maintain a high standard of product, we would also be grateful to learn why the software was not satisfactory.

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The latest version of our online software automatically checks for any minor updates whenever it connects to the internet to download audio. If any newer components are available then the software can automatically update itself.

You can also download the latest software version from our software page.

PLEASE NOTE: There is a difference between a free minor upgrade and a product upgrade.  The minor upgrades allow you to keep the product that you have registered up to date.  A product upgrade allows you to register a new product, subject to any discount conditions that may be effective at the time.

For information on the products that are available please refer to the software page.

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It is possible to change an order from one type to another.  Please contact us for further information.

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• We have a personal translation service, where a member of our translation staff will translate for you.

• We also have a web based translation tool that allows you to send translated messages by email.

Please take a look at Thai Message.

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The software was originally developed for Windows 98 and Windows XP.  However Microsoft claim that Vista has limited support for VB6 applications, which our software is, so it is possible to install the correct runtime libraries to facilitate this. Please refer to the following page for the statement from Microsoft:
http://msdn2.microsoft.com/en-us/vbasic/ms788708.aspx

The current versions of the software do function with Windows Vista, however the Vista version of the Windows Media Player ActiveX control has compatibility issues, limiting the audio output.

Future software updates will be developed with the Vista platform (Microsoft .NET Framework versions 2.0 and 3.0) in mind.

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Currently not.

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